FAQ
Common questions
Do I pay when I book?
No. When you book with a card, we save it securely and charge it the day after your cleaning. There is no deposit.
How can I pay?
By credit or debit card (charged automatically the day after your cleaning) or by Venmo to @Apartmentcleaningpros within 24 hours of your cleaning. We don't accept cash or checks.
Can I reschedule or cancel?
Yes. Changes are free up to 72 hours before your cleaning. Changes or cancellations within 72 hours have a $50 fee.
What time do you arrive?
We clean Monday through Saturday with morning arrivals between 9 AM and 12 PM.
What if something was missed?
Tell us. We'll arrange a free quick stop-by to fix it. Our assurance is our service quality.